Visualizing Call Center Analytics Tools In Action [Infographic]

Analytics tools reveal insights hidden in the call center and unlock the value of “big data.” For the typical multi-channel call center, capturing and analyzing customer interactions across all channels requires a suite of analytics tools. Here is a comprehensive look into what a typical call center analytics solution looks like.

Check out our infographic to dive into the five analytics tools offered today and the challenges they solve in the contact center.

Tammy Marinac

Tammy Marinac is a Product Marketing Manager for Calabrio Analytics and Advanced Reporting. With more than 10 years of experience marketing telecom, web analytics, and investigative tools, Tammy has spent much of her career focused on customers in the government, legal, and healthcare markets. Tammy is happiest when she’s evangelizing software that changes the way people think about innovation.