Visualizing Call Center Analytics Tools In Action [Infographic]

Analytics tools reveal insights hidden in the call center and unlock the value of “big data.” For the typical multi-channel call center, capturing and analyzing customer interactions across all channels requires a suite of analytics tools. Here is a comprehensive look into what a typical call center analytics solution looks like.

Check out our infographic to dive into the five analytics tools offered today and the challenges they solve in the contact center.

Terri Kocon

Terri Kocon is a Software Product Marketing Manager for Calabrio with 20+ years of industry experience spanning product marketing, channel marketing and digital marketing in the high tech industry. Terri leverages her unique skill set and technical knowledge to translate the capabilities of SaaS-based and on-premises solutions into effective product messaging and go-to-market plans across various channels and audiences.