Microsoft customers worldwide can now discover and deploy Calabrio WFM through Microsoft Marketplace, accessing trusted solutions that accelerate innovation and business transformation with unified integration across Microsoft products
MINNEAPOLIS, MN — November 19, 2025 – Calabrio, the workforce and conversation intelligence company, today announced the availability of its flagship Workforce Management (WFM) solution in the Microsoft Marketplace. This listing gives Microsoft customers streamlined access to Calabrio WFM, enabling seamless deployment within their Azure environments and the ability to apply Microsoft Azure Consumption Commitment (MACC) funds.
This milestone strengthens Calabrio’s collaboration with Microsoft and marks a key step in delivering full-suite interoperability between Calabrio ONE and Microsoft Dynamics 365 Customer Service and Dynamics 365 Contact Center. The full integration of Calabrio ONE, including Workforce Management, Quality Management, Analytics, and Performance Management is now generally available in the Microsoft ecosystem, delivering a complete workforce engagement suite for modern contact centers.
“Calabrio WFM in the Microsoft Marketplace makes it easier for contact centers to optimize staffing and performance using the tools they already trust,” said Raj Shankar, SVP of Product at Calabrio. “And with our full-suite integration with Microsoft Dynamics 365 Customer Service and Contact Center underway, we’re unlocking even greater value for customers through a fully connected, enterprise-grade WEM experience.”
Smarter Workforce Management, Built for Microsoft Environments
Calabrio WFM empowers contact centers to:
- Optimize staffing with AI-powered forecasting and real-time scheduling
- Increase agent engagement through self-service tools and personalized coaching
- Deliver consistent experiences across all customer interaction channels
- Access actionable insights through real-time dashboards and embedded analytics
- Automate compliance and scheduling with flexible, cloud-based tools
Built for the Future of Work
Calabrio ONE is a unified workforce engagement management platform that includes WFM, Quality Management, Analytics, and Performance Management. The expanded integration with Microsoft Dynamics 365 Customer Service and Dynamics 365 Contact Center will bring all of these capabilities into a single, seamless experience—designed for hybrid, AI-enabled contact centers of the future.
“We’re pleased to welcome Calabrio WFM to Microsoft Marketplace,” said Cyril Belikoff, vice president, Microsoft Azure Product Marketing. “Marketplace connects trusted solutions from global partners with customers worldwide, making it easy to find and deploy apps that work seamlessly with Microsoft products.”
Microsoft Marketplace is a single destination to find, try, and buy trusted cloud solutions, AI apps, and agents to meet your business objectives. Choose from a growing collection of solutions tailored to your unique needs, available both in the marketplace and directly within Microsoft products.
About Calabrio
Calabrio powers people and businesses with actionable intelligence. Our AI-powered, cloud-native Calabrio ONE suite maximizes agent performance, turning every interaction into a strategic advantage. Trusted worldwide, our workforce and conversation intelligence solutions help teams work smarter, respond faster, and connect better to drive measurable business outcomes. Calabrio, Calabrio ONE, and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners. Calabrio operates in Canada under Calabrio Canada, Ltd., based in British Columbia.
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