Performance Coaching ROI Calculator

See the savings and ROI you can unlock while boosting agent morale with improved performance management at your contact center.

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Calabrio’s advanced Performance Coaching tools not only help contact centers boost staff morale and engagement but also drive cost savings by reducing attrition and decreasing average handle times.

By inputting a few key metrics, you can use the Performance Coaching ROI calculator to understand how much better performance management can save your company each year.

How Improved Performance Coaching and Management Drives Greater ROI

Without effective measurement impactful improvements can be hard—if not impossible—to come by. This especially true when it comes to agent performance management. And that’s why Calabrio’s Performance Coaching tools, part of our powerful Quality Management solution, give teams what they need to better track, evaluate, and improve agent behavior.

But Performance Coaching doesn’t just help you improve agent engagement and outcomes for customers. Crucially, it also helps you measure and improve the effectiveness of your coaching along the way—because effective coaching is every bit as vital to improving performance

Performance management solutions that develop better agents and better coaches

Save Time for Supervisors

Use the power of AI to automatically identify issues and coaching opportunities as they arise.

Organize Agent Performance Metrics

Leverage intuitive dashboards that provide faster individual- and team-level performance insights and track adherence to goals.

Understand Agent Skill Gaps

Keep close tabs on critical agent behaviors and pinpoint the agents that need coaching as well as the topics they need it on.

Provide Clear Direction for Improvement

Quickly understand root causes of issues and identify trends in customer demand to develop programs that set agents up for success.

Track Effectiveness of Your Coaches

Easily maintain a detailed history of coaching sessions, topics covered, and changes in agent performance to understand—and focus more on—what works.

Deliver Personalized Development Plans

Simplify performance management while increasing personalization to drive improved engagement and lower attrition.

The numbers don’t lie

These delighted Calabrio ONE customers are achieving impressive results.

GE Appliances

-15%
Decrease in cost per call
-25%
Decrease in Agent Attrition
+25%
Increase in Adherence

Delta Dental

-25%
Decrease in Agent Attrition
-40%
Decrease in Defect Rate
-25%
Decrease in Customer/Agent Effort

GE Appliances

-45%
Decrease in Escalated Calls
-43%
Decrease in Formal Customer Compliants
+26%
increase in Agent Satisfcation

You can always save more

Explore tips and solutions, and find more ways to increase contact-center efficiency, savings, and ROI.