Performance Coaching ROI Calculator
See the savings and ROI you can unlock while boosting agent morale with improved performance management at your contact center.


Calabrio’s advanced Performance Coaching tools not only help contact centers boost staff morale and engagement but also drive cost savings by reducing attrition and decreasing average handle times.
By inputting a few key metrics, you can use the Performance Coaching ROI calculator to understand how much better performance management can save your company each year.
How Improved Performance Coaching and Management Drives Greater ROI
Without effective measurement impactful improvements can be hard—if not impossible—to come by. This especially true when it comes to agent performance management. And that’s why Calabrio’s Performance Coaching tools, part of our powerful Quality Management solution, give teams what they need to better track, evaluate, and improve agent behavior.
But Performance Coaching doesn’t just help you improve agent engagement and outcomes for customers. Crucially, it also helps you measure and improve the effectiveness of your coaching along the way—because effective coaching is every bit as vital to improving performance

Performance management solutions that develop better agents and better coaches
The numbers don’t lie
These delighted Calabrio ONE customers are achieving impressive results.
You can always save more
Explore tips and solutions, and find more ways to increase contact-center efficiency, savings, and ROI.