Partners

Calabrio has formed relationships with a wide-range of industry leading companies. We have a comprehensive program for resellers, alliances with leading contact center consultants, and we develop software for key players in the industry.

Reseller Program

Calabrio’s Reseller program is a comprehensive program that provides an opportunity for our partners to resell or refer best-in-suite customer interaction and workforce optimization software products, receive supporting marketing and sales tools aimed for a successful launch, as well as receive ongoing support from Calabrio channel management.

It is a great opportunity to broaden your product offering, enhance the value you provide to your customers, and gain added revenue. To learn more about our program, please contact Ralph Flamini, VP of Worldwide Channels for Calabrio. Ralph can be reached at ralph.flamini@calabrio.com or +1-763-971-2176.

Current partners include:

	Activeo advises and accompanies Customer Relation decision makers and Contact Center users and providers in: management and organization, conception, architecture, integration, and deployment of advanced solutions such as IP Contact Centers and CRM solutions. www.activeo.fr
	ABS Technology Architects innovates on behalf of their clients, and identifies the intersection of their client’s most pressing needs and what is possible through the application of technology.   They deliver their solutions with engineering skills that are on par or better than the most noted national firms, with the difference being that they live and work in the communities they serve. www.absnt.com
	CDW Berbee is a proven partner for IT solutions, including unified communications, security, remote managed services, information worker solutions, and virtualization and optimization. CDW Berbee's Enterprise Hosting Centers deliver hosted applications, co-location, and managed services to clients nationwide. www.berbee.com
	CMB Technologies is a full service integrator of Unified Communications, specializing in Cisco IPCC Express. www.cmbtec.com
	eLoyalty helps its customers achieve breakthrough results with revolutionary analytics and advanced technologies that drive continuous business improvement. With a long track record of delivering proven solutions for many of the Fortune 1000, eLoyalty’s offerings and services align to enable focused business transformation. www.eloyalty.com
	JAM IP designs and implements integrated multimedia applications for IP Contact Centres including screen pop–ups, text to speech, voice authentication, self serve applications, and speech recognition. In addition JAM IP has developed a portfolio of application management and productivity tools to enhance the performance of an IP Contact Centre. www.jamip.co.uk
	Nexus IS, Inc., headquartered in Valencia, CA, is a leading national full-service provider of unified communications solutions. As a Cisco Gold Certified Partner, Nexus IS also holds specialization certifications in IP Communications, Wireless, and VPN/Security; and is an Advanced Technology Partner for TelePresence, Unified Contact Center and MeetingPlace collaboration technologies.  For more information, visit the Nexus IS website at www.nexusis.com.
	Spanlink is a leading integrator of Unified Communications and Contact Center solutions that leverage Cisco technology. www.spanlink.com
	Steria is the global operator of European information and administration systems. Steria is one of top 10 of information service providers in Europe. www.steria.com
	TELUS is one of the largest telecommunications companies in Canada, with $9.1 billion of annual revenue, 11.1 million customer connections, 5.6 million wireless subscribers and one of the largest providers of information and communication services to the Public Sector across Canada. The company provides a full range of products and services, including data, voice and wireless services, using next generation internet based technologies. TELUS is committed to helping organizations improve their delivery of services to Canadians, respond to emergencies, secure their communications and enhance their productivity.   www.telus.com

Technology Partners

	Calabrio is the development partner for Cisco Agent Desktop and Cisco Supervisor desktop products. www.cisco.com
	Calabrio is a Gold member of Avaya’s DevConnect program.
	Calabrio can interoperate with key HP servers and technology systems.
	Calabrio can interoperate with key IBM servers.
	Calabrio is a member of the Microsoft Developer Network and develops applications to run on the Microsoft Operating Systems.
	Calabrio is a member of Nortel’s Open Developers tier in its Developer Program.
	Calabrio is a member of the Red Hat and develops applications to run on the Red Hat Linux Operating Systems.
	Calabrio is a member or the SUN Developer Network and develops applications using the Java programming language.

Industry Networking Partners

Calabrio has partnered with the following organizations to offer our customers access to additional industry resources:

The Society of Workforce Planning Professionals (SWPP) and The Call Center School recently jointly developed and sponsored a new conference in the industry, the Quality Assurance & Training Conference.  The response to the 2207 QATC conference was overwhelming, with over 170 quality assurance and training professionals from around the world attended this exciting new event.  The idea for the Quality Assurance & Training Connection (QATC) came out of the enthusiasm and expressed needs of these conference attendees.  QATC is a new organization that will launch in January 2008.  For more QATC information, please visit: www.qatc.org

Response Design has proven and practical solutions to help contact centers reach new levels of performance. From detailed consultation to a wide array of process-oriented products, RDC® has the resources and expertise to ensure your call center is uncommonly efficient and effective. www.responsedesign.com

The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating educational and networking opportunities among workforce planners in all industries. www.swpp.org

The Call Center School (TCCS) is a Calabrio partner dedicated to the professional development of individuals in the call center industry. They offer a comprehensive curriculum of training programs to fit the needs of all personnel in the call center industry, including frontline staff, supervisors and team leaders, managers and directors, workforce planners, quality specialists, even industry vendors. They offer many categories of courses – here are some in particular that we recommend that you share with your customers:  Workforce Management, Quality Assurance, Call Center Supervision. Most classes are offered in a classroom or webinar setting. For more information about The Call Center School, go to www.thecallcenterschool.com