Why Calabrio

Calabrio powers people and businesses with actionable intelligence. Our AI-powered, cloud-native Calabrio ONE suite maximizes agent performance, turning every interaction into a strategic advantage. Trusted worldwide, our workforce and conversation intelligence solutions help teams work smarter.

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$2.7M

Increase in Annual Top-Line Revenue

$1.5M

in Workforce Savings Per Year

20%

Decrease in Average Handle TIme

25%

Reduction in Agent Attrition

4.7 (101 Reviews)

4.5 (324 Reviews)

4.5 (264 Reviews)

4.8 (43 Reviews)

Trusted by global brands

Careers

We Are Innovators with Purpose

At Calabrio, we’re building a more human, more empowered world of work. That starts with supporting our own culture of innovation, one where unique talent and diverse thinking thrive.

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Our Mission

Contact Center Intelligence Built for Humans

Calabrio has been putting agents at the heart of workforce performance solutions since 2007. Today, Calabrio ONE is used by millions of agents and counting, trusted by Fortune 500 brands, and counted on by top technology partners. Our intelligence-fueled, easy-to-love software helps teams work smarter, respond faster, and connect better by turning every customer interaction into a strategic advantage that fuels powerful outcomes.

Customer Obsessed

Calabrio is dedicated to delivering the highest level of customer support, while offering powerful solutions with unparalleled ease-of-use, flexibility, and customization options.

Relentless Innovation

At the core of our unique commitment to our customers’ success, the Calabrio Innovation Center delivers true value addition by understanding your unique challenges and continuously adapting Calabrio tools to your needs.

Results Matter

Calabrio is a trusted ally to more than 25% of Fortune 500 brands because we define our success by their outcomes. Calabrio ONE is built to drive powerful value well beyond the contact center.

Ignited By Our Diversity

We strive to build a supportive and inclusive workplace that celebrates diversity and embraces differences—because we know this drives innovation and enables us to deliver exceptional service around the globe.

Who We Serve

Better Relationships. More Human Experiences.

Calabrio empowers more meaningful, more human experiences. We care deeply knowing that your success is also our success.

Customers

We’re in our customers’ corner, making it easier to solve their specific challenges while working on their terms, not ours.

Partners

We provide a foundation of excellence for hundreds of companies around the world.

Employees

We’re building a more human, more empowered workplace. We trust and challenge each other to innovate and continually improve.

Unlock Your Competitive Advantage

Innovation That Outpaces the Competition

Only Calabrio ONE unites AI-driven workforce and conversation intelligence in a fully integrated suite that adapts to your unique needs and empowers agents to turn customers into loyal superfans. Just ask our customers.

Gartner Rating

G2 Rating

Average Time to ROI

G2 Customer Satisfaction Score

Calabrio ONE

Gartner Rating

4.5

340 Reviews

G2 Rating

4.5

326 Reviews

Average Time to ROI

22 Months

Feature Item

91%

G2 Satisfaction Score

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NiCE WFM

Gartner Rating

4.3

1,721 Reviews

G2 Rating

4.2

475 Reviews

Average Time to ROI

35 Months

Feature Item

51%

G2 Satisfaction Score

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Aspect Workforce

Gartner Rating

4.2

305 Reviews

G2 Rating

4.3

88 Reviews

Average Time to ROI

27 Months

Feature Item

55%

G2 Satisfaction Score

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Case Studies

A Trusted Ally to Leading Brands That Empower Employees and Maximize Performance

Explore how Calabrio helps leading brands overcome challenges and unlock competitive advantages.

• 25% Decrease in Attrition

• 20% Increase in Adherence

• 15% Decrease in Cost Per Call

“Despite moving everyone to work from home within only two weeks, our adherence actually went up!”

Aaron Jacobs

Director of Workforce Optimization + Analytics

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• 7% Increase in Scheduling Efficiency

• Improved Employee Engagement

• Reduced Agent Attrition

“Employees today want more of a say in their schedule and require flexibility. Without a solution to this, attrition will continue to be high.”

Gregory King

WFM Business Operations Manager

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• 20% Increase in First Contact Resolution

• 40% Decrease in Six Sigma Defect Rate

• 40% in Customer and Agent Effort

“We expect throughout the remainder of the year to continue to reduce our defect rate by 40%, which will drive additional improvement in first contact resolution.”

Rich DeMarco

Chief Operating Officer, Delta Dental

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• 150% Increase in Calls from Target Population

• 15% Increase in NPS

• Rapid Gains in Client Wellbeing Score>

“[Calabrio Analytics] is like opening up a brand-new toy at Christmas. You just want to keep playing with it.”

David Flores

Director of Client Services & Program Performance

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40% Time Saved on Scheduling
15% Increase in Adherence
10% Improvement in Scheduling Accuracy
3% Increase in CSAT

“Calabrio is helping us to continuously adjust and adapt our scheduling…Now we can see how to improve efficiency as well as increase job satisfaction for our agents”

Daniela G.

Workforce Optimization Manager

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Nearly 2 Minutes Lower Average Call Time
6.4% Increase in Customer Satisfaction
3% Saved on Annual Operating Budget
1.5 Fewer Call Holds Per Call

“We suspected—then proved to be true—that Calabrio’s combination of quality analytics and desktop analytics would give us the important contact center insights we needed.”

Jonathan Schaffer

Contact Center Team Leader

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A UK telecom organization moved to a fully digital support model and needed a chatbot in just 8 weeks. With Calabrio Bot Analytics, they achieved:

138% ROI After Just Six Months
30% Containment at Launch
35% Containment After Six Months

UK-Based Telecom

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• $2.7M Increase in Top-Line Revenue

• +1 Call Handled per Hour, per Agent

• Decrease in Wait Times and AHT

“Thanks to Calabrio, both Peckham agents and customers enjoy a much improved, much less stressful customer experience.”

Wendy Dorn-Frazee

IT Service Desk Workforce Specialist

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96% Forecast Accuracy Rate
41% Decrease in Support Ticket Backlog
29% Decrease in Support Ticket Latency
7.5% Reduction in Support Ticket Volumes

“Agents don’t feel overwhelmed anymore, they don’t feel tethered to their desks and they don’t feel guilty about taking a break. They’re happier, and happy agents deliver better customer service.”