Calabrio One

Calabrio One redefines workforce optimization (WFO), allowing contact centers to personalize and optimize the toolset for each user - agents, supervisors, managers, knowledge workers and executives. Contact center workers are more efficient and effective. Customers are better served.

Calabrio One is the first contact center software suite of its kind - built in an innovative Web 2.0 framework that delivers so many benefits.

Easy to use - personalized views for each type of user - from the executive who wants to correlate contact center performance to business results, to the conscientious agent who wants to keep on top of their own performance to stay on track, to the multi-tasking supervisor who needs convenient access to everything from scheduling to customer interaction tools to the data that helps them understand where to focus coaching and training.

Quick to Install - why wait...when you can have all the benefits in a fraction of the time it takes to install other solutions? Credit that agility to a fresh software design, expert training, and the tightest integration available with the Cisco Unified Contact Center Enterprise platform. Our unique relationship with Cisco ensures that our software is always in lock step with the latest Cisco Contact Center releases.

Simple to Support - Calabrio's Web-based, software-only solution is the right choice for the IT staff who insists on nothing short of the best in terms of flexibility, reliability and control.

Calabrio One offers a modular approach and simple bundles - with no hidden costs - making it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve.

Calabrio One applications include:

• Call Recording
• Live Voice and Screen Monitoring
• Quality Management (Voice and Screen)
• Workforce Management
• Speech Analytics
• Reporting, Dashboards and Alerts
• Performance Management
• Customer Survey Integration
• Customer Interaction/CTI (Cisco Agent Desktop)
• Coaching and Collaboration (Cisco Supervisor Desktop)

A comprehensive software suite doesn't have to be complex. Why should it be?

Easy to use, quick to install, simple to support - Calabrio One is designed to work the way you do - the way a software suite should.

Calabrio One - Workforce Optimization for Today's Work Style.