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There’s Never Been a Better Time to Move to the Cloud

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Why Move to Calabrio ONE Cloud?

The cloud is the expectation. The advantages of cloud contact center technology are certain.

Download our Cloud Toolkit to find out everything you need to know to finally embrace the cloud revolution. Find out how you can:

  • Future proof and scale your contact center with Calabrio ONE, the only true-cloud, enterprise grade WFO solution.
  • Leverage cloud-based AI and ML applications to unlock data-driven insights, predict trends and drive proactive changes.
  • Reinvent digital infrastructure and capabilities instantly, without a massive capital investment.
  • Get peace of mind with built-in security, business continuity and compliance leveraging state-of-the-art practices. Calabrio is committed to information security.
  • And more!
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Cloud success stories from calabrio customers

Assurity moved to the cloud to accommodate a growing contact center and:

  • Enabled 4x increase in contact center size
  • Improved answered rate by 19%
  • Decreased wait time by 41 seconds.

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Calabrio Cloud enables Great Western Water to:

  • Quickly pivot during Covid-19 pandemic
  • Enable hybrid working model
  • Future proof contact center

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Credit Union of Colorado migrates to the cloud and adds Calabrio Analytics and:

  • Saves average of $14K/ year in training costs
  • Increased agent conformance by 21%

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Moving to the cloud helps Delta Airlines chart a new course for:

  • Real-time adaptivity
  • 24/7 functionality and responsiveness
  • Speed and ease of future expansion

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Nutrisystem delivers faster, easier, any-time access with Calabrio Cloud:

  • 67% increase in efficiency and productivity
  • Single source of truth for entire contact center
  • Massive operational streamlining & time savings

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New features available in the cloud

Here are some new features available in Calabrio ONE Cloud that greatly improve your user experience:

 

350+ New or Enhanced Features​

Calabrio ONE

  • Al-Powered Custom Reporting
  • Expanded Integrations
  • Fully integrated, multi-tenanted suite
  • Modern, Intuitive User Interface
  • GovSuite – FedRAMP authorized offering

Quality Management

  • Interaction Summary
  • Evaluation Form Manager Redesign
  • QM Toolbox
  • Redesigned UI and media player
  • Embedded Analytics in Media Player
  • Agent Profile Card and Dashboard

Workforce Management

  • Calabrio Mobile App
  • Self-Scheduling Package
  • Meetings Expanded Intraday Optimization tools.
  • Advanced Forecasting
  • Enhanced Scheduling Functionality

Analytics

  • BOT Analytics
  • Auto QM
  • Trending Topics
  • Phrase Optimizer
  • AI and ML-Fueled Analytics in Media Player
  • Sentiment analysis for calls and emails
  • Additional Languages

Insights

  • New AI-Fueled customer reporting
  • ML-powered analysis
  • Pre-built & custom themes
  • Pre-built dashboards
  • Automated data visualization
  • Dashboard sharing

Legacy versions of calabrio one are ending. What does this mean for you?

To provide the best possible service for our customers, we periodically sunset older versions of the Calabrio ONE suite.

These products have reached end-of-life:

  • All on-premises versions of Calabrio ONE 9.5 and earlier
  • All on-premises versions of Calabrio ONE 10.4 and earlier
  • All on-premises versions of Teleopti WFM V7

The following applies to all end-of-life versions:

– You won’t be able to add additional seats or add-ons
– You won’t have access to ongoing maintenance and support releases
– No further active development will occur on older releases
– You must upgrade to retain support and maintenance releases

Upgrade and go virtual at the same time

Learn why moving to Calabrio cloud will give you more flexibility and scalability

Updating your calabrio one solution

Switching from on-premises to cloud may seem daunting, but we’ll guide you through each step. Here’s a general overview of the process from 9.x, 10.x, 11.x, or Calabrio Teleopti WFM to Calabrio ONE Cloud:

Transition from on-premises to cloud

Steps to a more feature-rich experience

Step 1

Leverage your calabrio reps to learn about all enhancements available in calabrio one cloud

Step 2

Execute your order and Statement of Work to schedule your Calabrio ONE cloud implementation

How can you get started?

Our team is ready to help you upgrade, go virtual and move to the cloud. Contact us for next steps.
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